FAQ

💬 About Products

1. What perfume brands do you offer?
   We offer a wide selection of luxury and niche perfumes — from global bestsellers to rare discoveries.
2. Is your perfume authentic?
   Yes, all products are 100% authentic and sourced directly from certified distributors.
3. Can I try a perfume before buying?
   Yes, you can order a sample (2, 5, or 10 ml) to test the fragrance before buying a full-size bottle.
4. What is the minimum sample size?
   The minimum orderable amount is 1 ml.
5. Can I order full bottles or cosmetics?
   Yes, we accept pre-orders for original perfumes and cosmetics. Delivery time is 10–14 business days.

📦 Orders & Delivery

1. How do I place an order?
   Choose your desired items on our website, add them to the cart, and complete your order via a simple checkout form.
2. Where do you deliver?
   We deliver to Estonia, Latvia, Lithuania, and Finland.
3. How long does delivery take?
   Delivery takes 2–5 business days depending on your region and chosen shipping method.
4. Is local pickup available?
   Yes, customers in Estonia can pick up their order from our store at a convenient time.

💳 Payment & Returns

1. What payment methods do you accept?
   We accept payments via bank cards and online payment systems.
2. Can I return or exchange a product?
   Perfume can be returned if unopened, unused, and in its original packaging. Cosmetics and samples are non-returnable. If there was an error or the item was damaged, we will offer a replacement or refund.

🌿 Fragrance Handling

1. Can I order a sample?
   Yes, you can order a sample in any available size before buying a full bottle.
2. Do you help with fragrance selection?
   Yes! Our consultants are happy to assist you in choosing a scent based on your preferences.
3. How long do samples last?
   With proper storage, the scent stays as stable as in a full bottle. Avoid sunlight and high temperatures.
4. How should I store perfume?
   Store perfume in a cool, dark place away from sunlight and temperature fluctuations.

🛡 Quality & Safety

1. How do you pack samples and bottles?
   All orders are securely packed. Samples are filled into sterile atomizers and labeled clearly with the fragrance name and brand.
2. Is sample preparation hygienic?
   Yes. We follow strict hygiene protocols: single-use syringes, gloves, and surface disinfection.

🎁 Gifts & Promotions

1. Do you include gifts with orders?
   Yes! We often add bonus samples or mini perfumes. Orders over €30 include a free sample of your choice from available options.
2. Do you offer discounts or promo codes?
   Yes, we offer a loyalty program with up to 20% discount. Follow our social media and newsletter for current offers.

👤 Account & Support

1. How can I track my order?
   Registered users can track order status in their account. Email notifications are also sent.
2. How can I contact you?
   You can reach us via live chat, Instagram, Facebook, or email. We usually reply within one business day.